Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a visitor guide. Tour and ticket links go to GetYourGuide or Viator, and room links go to Expedia through our partner Stay22; any booking is made there. Some links on this site are affiliate links: if you book through one of them we may earn a commission, and the price you pay is the same. We help you choose, but we do not sell or run any tour, train or hotel ourselves. Every tour is run by a local operator, whose name appears on each listing; the trains are run by the railways, and rooms by the hotels. This site is not the Rhaetian Railway, Glacier Express AG or SBB.

By following a booking link you leave this site; the booking is made with GetYourGuide, Viator or Expedia under that platform’s terms and the operator’s or hotel’s.

Bookings & Payment

  • Bookings are processed by the platform you choose (GetYourGuide, Viator or Expedia) and fulfilled by the tour operator or the hotel.
  • By completing a booking, you agree to that platform’s terms and the operator’s policies: for GetYourGuide, its General Terms and Conditions; Viator and Expedia show theirs when you book.
  • Booking confirmations and vouchers are issued by the platform.

Cancellation & Refund Policy

Cancellation terms are set by the platform and the operator and are shown on each listing before you pay.

To cancel or modify a booking: contact the platform you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. Operators change prices by season and by date. The price you pay is the one the platform shows at checkout. Railway fares and reservation prices are the railways’ own, in Swiss francs, as checked on their sites in the month shown.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the tour safely and as described
    • The coaches, guides and the train tickets it includes
    • Departure, route and weather decisions, cancellations and changes
    • Passenger safety and insurance
    • Handling complaints or problems during the tour

  • In snow, at a road or rail closure, or for safety reasons, the operator may cancel, reschedule or change a trip, run it in reverse, or shorten it on the day. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a visitor guide that refers you to GetYourGuide, Viator and Expedia. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, loss, or damage during a tour
    • Cancellations, delays, or changes made by operators or railways
    • Disputes between customers and operators

  • Swiss Alps train tours involve long coach journeys on mountain roads, border crossings between Italy and Switzerland, stations and platforms, and cold and snow at altitude. Everyone takes part at their own risk, carries the travel documents the border requires, and must follow the guide’s and the railway staff’s instructions.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. Bernina Express and Glacier Express are registered marks of their railways. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact GetYourGuide, Viator or Expedia customer service via your booking confirmation.

For website inquiries: info@swissalpstraintour.com